Welcome to our beauty community! At New Cosmetics Sales, we combine tech-inspired precision with global beauty expertise to deliver premium cosmetics right to your doorstep. Below you’ll find answers to our most frequently asked questions about our products, shipping, and services.

About Our Brand & Products

Q: What makes New Cosmetics Sales products unique?
A: Our products are meticulously curated from premium global sources, with an Apple-inspired approach to beauty tools and systems. We specialize in professional-grade makeup (like our customizable palettes and complexion products) and skincare essentials that work in harmony for complete beauty solutions.
Q: Who is your typical customer?
A: Our clients are discerning beauty enthusiasts who value:
– Professional-quality tools (like our eye brushes and face brushes)
– Customizable systems (palettes, complexion products)
– Global beauty innovations (excluding select Asian markets)
– Seamless international delivery
Q: Do you test on animals?
A: We share our parent company’s commitment to ethical practices. None of our beauty products or tools are tested on animals.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are secured with enterprise-grade encryption.
Q: Why was my payment declined?
A: Common reasons include:
– International transaction blocks (contact your bank)
– Insufficient funds
– Billing address mismatch
For immediate assistance, email [email protected]
Q: Can I modify my order after placing it?
A: Due to our rapid 1-2 day processing, changes must be requested within 2 hours of ordering. Contact us immediately at [email protected] with your order number.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two premium services:
Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days (ideal for urgent needs like brush cleaners or last-minute gifts)
Free Shipping: EMS delivery in 15-25 business days for orders over $50 (perfect for complete beauty systems or seasonal updates)
Q: Why don’t you ship to some regions?
A: Due to logistical constraints, we currently exclude select Asian and remote regions. We’re actively working to expand our global reach while maintaining delivery standards.
Q: How are fragile items like eyeshadow palettes packaged?
A: We use tech-grade protective materials inspired by our parent company’s packaging standards. Your professional tools and fragile items receive special cushioning and stabilization.
Q: Will I pay customs fees?
A: International orders may incur duties/taxes based on your country’s regulations. For estimates, email [email protected] with your destination and order details.

Returns & Exchanges

Q: What’s your return policy?
A: We accept returns within 15 days of delivery for unused products in original packaging. This applies to all items from face masks to professional brushes.
Q: How do I return a defective product like an eyelash curler?
A: Email [email protected] with photos of the issue. We’ll provide a prepaid return label for quality-controlled items.
Q: When will I get my refund?
A: Processed within 5 business days of receiving your return at our San Antonio headquarters (2989 Todds Lane). Allow additional time for bank processing.

Product Care & Recommendations

Q: How should I clean my face brushes?
A: Use our Brush Cleaner with lukewarm water weekly. Lay flat to dry to preserve the Apple-inspired ergonomic design.
Q: Can I customize a palette with both eyeshadows and blushers?
A: Absolutely! Our Customizable Palettes are designed for multi-functional use. Mix and match any combination of powders and creams.
Q: What’s the shelf life of your foundations?
A: Unopened: 2 years. After opening: 12 months (look for the period-after-opening symbol on packaging). For optimal performance, store away from humidity.

Have more questions? Our beauty tech specialists are ready to assist at [email protected]. We’re committed to making your global beauty experience as seamless as our premium products.