At New Cosmetics Sales, we want you to love your premium beauty purchases as much as we do. If you’re not completely satisfied, our flexible returns policy makes it easy to exchange or return eligible items with the same care we put into curating our professional beauty collections.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging
  • Proof of purchase is required
  • All original components (including brushes, palettes, and applicators) must be included

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Customizable Palettes (once configured to your preferences)
  • Brush Cleaners and Exfoliators (opened containers)
  • False Lashes (for obvious hygiene reasons)
  • Face Masks (once seal is broken)
  • Any products marked as “final sale”

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our Beauty Finance Concierge at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear New Cosmetics Sales Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund to original payment method/Exchange for (specify product)/Store credit] I confirm that the item is unused and in its original packaging. Thank you, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, our team will email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible on the outside of the package. Ship to:

New Cosmetics Sales Returns
2989 Todds Lane
San Antonio, TX 78205
USA

Step 4: Processing Your Return

Once received, we’ll inspect your return and process within 3-5 business days. You’ll receive email confirmation when complete.

Refund Information

Approved refunds will be issued to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we’ll cover standard shipping costs for the replacement item.

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Questions?

Our Beauty Finance Concierge team is happy to assist with any return or exchange inquiries. Contact us at [email protected] for personalized support.

Thank you for trusting New Cosmetics Sales for your professional beauty needs. We’re committed to ensuring your complete satisfaction with every purchase.